Frequently Asked Questions

1. Is the application free to use?

Yes, it is free to use.

2. Do I need to pay to create an account?

No.

3. Can I use the app without subscribing?

Yes. You need to subscribe only when you want to connect with your doctor.

4. What are the subscription charges for a doctor?

The subscription charges are set by the doctor, so they may vary.

5. Can I get updates about my subscription?

Yes, you will receive notifications when your subscription is about to expire.

6. Can I unsubscribe from one doctor in the middle of the month and use that amount to subscribe to another doctor?

No.

7. Will I get a refund of the subscription fee paid if I delete my account?

No.

8. Do I need to download the app, or can I use it on a desktop as well?

You can download the app from the Play Store, or you can use the web application directly on your desktop.

9. Can I use it on my laptop?

Yes.

10. Do I need internet to use the app?

Yes.

11. Can I use the app outside my country?

Yes.

12. Can I use the same account on multiple devices?

Yes.

13. Can I get the app in my own language?

Yes, the app is available in Hindi, English, and Gujarati.

14. What if I forget my password?

You can reset your password using this link:
https://patient.medigence.health/forgot-password-patient

15. Can I change my email address?

Yes, but you need to verify it.

16. Can I change my phone number?

Yes, but you need to verify it.

17. How do I delete my account?

You can delete your account using this link:
https://patient.medigence.health/data-deletion

18. Can I deactivate temporarily?

No. Once you deactivate or delete your account, it is permanently deleted.

19. Can I merge two accounts?

No.

20. Can I recover deleted data?

No.

21. Can I download all my data before deleting my account?

Yes.

22. Is my data safe on the app?

Yes, your data is encrypted and will be shared only with those to whom you provide consent.

23. Is my data protected from unauthorised access?

Yes, your data is accessible only to you, your relatives, and your doctor, based on the consent you provide.

24. Who can see my information?

Only those to whom you have given consent to share your data.

25. Can the company sell my data?

No.

26. Can I control who accesses my records?

Yes.

27. Can I permanently delete my data?

Yes.

28. Which compliance standards does the app follow to maintain data security and privacy?

The app is developed in accordance with HIPAA and DPDP compliance standards.

29. Can I add my relative?

Yes. Go to Menu → Share with Family.

30. How many relatives can I add?

Two.

31. Can I manage my parents’ health records?

Yes.

32. Can I remove a family member later?

Yes.

33. Can my relative log in from their phone?

Yes.

34. Can I share reports with my family?

Yes.

35. Can I add my doctor?

Yes.

36. Can I invite my doctor to use this app?

Yes. Go to Menu → Invite Your Doctor to the App.

37. Will the app suggest doctors?

Yes.

38. Can I connect with multiple doctors?

Yes.

39. Can I share my data with my doctor?

Yes, but you need to subscribe to the doctor for that.

40. Can I remove a doctor’s access anytime?

Yes.

41. Can I set access duration for sharing my data with my doctor?

No, but the access duration is set by the system as 30 minutes.

42. Can I revoke shared access anytime?

Yes.

43. Can I see my doctor’s availability for the next visit?

Yes. Go to Doctor Profile → Availability.

44. Can I chat with my doctor through the app?

Yes.

45. Can doctors update my treatment plan?

Yes.

46. Is there live chat support?

Yes.

47. Can I track my medications?

Yes.

48. Can I track my insulin doses?

Yes.

49. Can I set reminders for medicines?

Yes.

50. Can I add any kind of reminder?

Yes.

51. Can I get health alerts?

Yes.

52. Can I track vital signs?

Yes.

53. Can I track heart rate?

Yes.

54. Can I edit my readings once added?

Yes.

55. Can I upload my prescription?

No.

56. Can I connect my glucometer device to the app?

No.

57. Can I connect wearable devices?

Yes.

58. Can I take a photo of my diet and get a calorie count?

No.

59. Can I share my full medical history?

Yes.

60. Can I make payments through the app?

Yes, only for platform-related services.

61. Can I view payment history?

Yes.

62. Will I get payment receipts?

Yes.

63. Is there an emergency button?

Yes, you can click on the SOS button on the menu page.

64. Can I share my location in an emergency?

Yes, your location is automatically sent to your relative in case of an emergency.

65. Can I integrate my ABHA ID on this platform?

No.

66. Can I claim insurance reimbursement through the app?

No.

67. Can I give a name to my Buddy?

Yes, Click on the Buddy icon in the navigation bar, then select “Your Buddy” to assign a name.