Get Started

Terms & Condition

Effective Date: 29 Jan 2026

These Terms & Conditions (“Terms”) govern your access to and use of the Medigence Health mobile applications, web applications, website, and related services (collectively, the “Platform”), operated by Medigence Health Private Limited (“Medigence Health,” “Company,” “we,” “us,” or “our”).

By accessing or using the Platform, you acknowledge that you have read, understood, and agree to be legally bound by these Terms and the accompanying Privacy Policy, which forms an integral part of these Terms.
If you do not agree, you must not access or use the Platform.

1. Eligibility & Age Restriction

  • The Platform is intended strictly for individuals 18 years of age or older.
  • The Platform is not designed for use by minors.
  • If data relating to a person below 18 years of age is identified, such data will be deleted in accordance with the Privacy Policy.
  • By using the Platform, you represent and warrant that you are legally competent and at least 18 years old.

2. Nature of Services

2.1 Technology Facilitation Only

Medigence Health is a technology-enabled health tracking and communication platform.
We do not:

  • Provide medical advice
  • Diagnose conditions
  • Prescribe medication
  • Practice medicine
  • Replace in-person consultations

2.2 No Emergency Services

The Platform is not intended for medical emergencies.
If you experience a medical emergency, you must immediately:

  • Contact local emergency services, or
  • Visit the nearest hospital


Medigence Health cannot be relied upon to monitor, detect, escalate, or respond to emergency situations.

2.3 Intermediary Status

Medigence Health operates as an “Intermediary” as defined under Section 2(1)(w) of the Information Technology Act, 2000. Our role is strictly limited to providing a platform for the transmission of information. We do not initiate the transmission, select the receiver, or modify the information contained in the transmission. We are entitled to “Safe Harbor” protection under Section 79 of the IT Act.

3. Doctor–Patient Relationship

  • Any consultation facilitated through the Platform creates a direct doctor–patient relationship solely between you and the doctor you choose to consult.
  • Medigence Health:
    • Does not employ doctors
    • Does not control clinical decisions
    • Does not influence diagnosis or treatment
  • Doctors act in their independent professional capacity.
  • Medigence Health bears no liability for medical advice, diagnosis, prescriptions, or treatment provided by doctors.

3.1 Prescribing Limitations

You acknowledge that Registered Medical Practitioners (RMPs) on this Platform are prohibited from prescribing medications listed in “Schedule X” or other narcotic/psychotropic substances via telemedicine. 3.2 Doctor Identification: The Platform shall ensure that the RMP’s Name, Qualification, and State Medical Council Registration Number are visible to you during the consultation.

3.2 Doctor Verification, User Responsibility & Liability Disclaimer

Medigence Health undertakes a limited verification process during the onboarding of doctors on the Platform, which may include the collection and review of identity documents, professional credentials, and medical registration details as submitted by the doctor. Such verification is conducted solely for platform onboarding purposes and does not constitute a representation, warranty, endorsement, certification, or guarantee of the doctor’s qualifications, competence, conduct, or medical advice.

You expressly acknowledge and agree that the ultimate responsibility to independently verify the credentials, qualifications, experience, and suitability of any doctor rests solely with you. Medigence Health does not assure the accuracy, completeness, or authenticity of any information provided by doctors on the Platform.

Any medical consultation, advice, diagnosis, treatment, prescription, or information provided by a doctor through the Platform is rendered strictly in the doctor’s independent professional capacity. In the event of any misinformation, misrepresentation, negligence, misconduct, or dispute arising out of medical services or advice provided by a doctor, such dispute shall be exclusively between the doctor and the patient.

To the maximum extent permitted under applicable law, Medigence Health shall not be liable for any claims, losses, damages, injuries, or legal consequences arising from or related to the acts, omissions, or representations of any doctor. Medigence Health shall not be a party to any legal proceedings between a doctor and a patient.

3. User Account, Security, and Conduct

3.1 Account Responsibility

You are solely responsible for maintaining the confidentiality of your account credentials (password and login information) and for all activities that occur under your account. You agree to immediately notify Medigence Health of any unauthorised use of your account.

3.2 Confidentiality of Consultation

You acknowledge that the content of your consultations with the RMP may be recorded and stored on Medigence Health’s secure servers in accordance with the Privacy Policy and Telemedicine Practice Guidelines.

3.3 Prohibited Conduct

You agree not to use the Service for any illegal or unauthorised purpose, including:

  • Sharing your login credentials with any third party.
  • Uploading or transmitting any virus, malware, or code of a destructive nature.
  • Infringing upon the Intellectual Property Rights of Medigence Health or others.
  • Using the Service to discuss or refer to “off-label” uses of medical products (subject to RMP discretion).

4. User Account & Responsibilities

  • You are responsible for maintaining the confidentiality of your login credentials.
  • All activities performed through your account are deemed to be performed by you.
  • You must immediately notify Medigence Health of any unauthorized access or security breach.
  • Sharing login credentials with any third party is strictly prohibited.

4.1 Duties of the Data Principal

In accordance with the Digital Personal Data Protection Act, 2023, you agree to: (a) not suppress any material information; (b) not furnish any false information; (c) not impersonate another person; and (d) not register false or frivolous grievances. Breach of these duties may attract penalties under applicable law. 4.2 Right to Nominate: You have the right to nominate any other individual who shall, in the event of your death or incapacity, exercise your rights as a Data Principal.

5. Health Data & Consent

  • You voluntarily provide health and personal data for tracking, monitoring, and consultation purposes.
  • By using the Platform, you provide explicit consent for:
    • Processing of personal and sensitive health data
    • Sharing such data with doctors and relatives you explicitly approve
  • You may withdraw consent at any time as described in the Privacy Policy.
  • Withdrawal of consent will result in discontinuation of core services dependent on such data.

6. Data Visualization & Medical Disclaimer

  • All graphs, trends, summaries, alerts, and visualizations provided by the Platform are:
    • For informational and monitoring purposes only
    • Not medical advice
  • These tools must not be used as a substitute for professional medical judgment.
  • Clinical decisions are made solely by qualified human healthcare professionals.

7. Payments, Subscriptions & Billing

  • Certain features of the Platform may require paid subscriptions or consultation fees.
  • Payments are processed through PCI-compliant third-party payment gateways.
  • Medigence Health does not store full card or banking details.
  • Fees are non-refundable except where required by applicable law.
  • Taxes, if applicable, are the responsibility of the user.

8. Prohibited Use

You agree not to:

  • Share login credentials
  • Upload malware, viruses, or harmful code
  • Attempt unauthorized access or reverse engineering
  • Use the Platform for illegal or unlawful purposes
  • Misuse medical information
  • Infringe intellectual property rights
  • Use the Platform to promote unauthorized or illegal medical practices

 

Violation may result in suspension or termination without notice.

9. Intellectual Property

  • All Platform content, software, designs, trademarks, and logos are the exclusive property of Medigence Health.
  • You are granted a limited, non-exclusive, non-transferable, revocable license for personal, non-commercial use only.
  • You may not copy, modify, distribute, reverse engineer, or create derivative works.

10. Data Retention & Deletion

  • Data retention and deletion are governed strictly by the Privacy Policy.
  • System access and audit logs may be retained for up to 200 days.
  • Upon verified deletion requests, personal and health data will be deleted from active systems within 7 business days, subject to legal obligations.

11. Security & Availability

  • We implement industry-standard security measures aligned with HIPAA-grade safeguards.
  • However, no digital system can be guaranteed to be 100% secure.
  • Platform availability may be temporarily interrupted due to maintenance, upgrades, or unforeseen events.

11.1 Technical Compliance

To ensure the integrity of audit logs and digital evidence as per CERT-In Directives, the Platform synchronizes its ICT system clocks with the Network Time Protocol (NTP) of the National Informatics Centre (NIC). 11.2 Incident Reporting: We are legally mandated to report any “Cyber Security Incident” to CERT-In within 6 hours of notice. You agree to cooperate with any investigation resulting from a security breach.

12. Suspension & Termination

We reserve the right to suspend or terminate access to the Platform if:

  • These Terms are violated
  • There is misuse or security risk
  • Required by law or regulation

 

Termination does not affect accrued rights or legal obligations.

13. Limitation of Liability

To the maximum extent permitted by law:

  1. Medigence Health shall not be liable for:
    • Medical outcomes
    • Clinical decisions
    • Loss of data beyond reasonable control
    • Indirect, incidental, or consequential damages
  2. Total liability shall not exceed the amount paid by you in the preceding 12 months.

14. Indemnification

You agree to indemnify and hold harmless Medigence Health, its directors, officers, employees, and affiliates from any claims, damages, losses, or expenses arising from:

  • Your breach of these Terms
  • Misuse of the Platform
  • Violation of applicable laws or third-party rights

15. Governing Law & Dispute Resolution

  • These Terms shall be governed by the laws of India.
  • Any dispute shall be resolved by binding arbitration under the Indian Arbitration and Conciliation Act, 1996.
  • Seat of arbitration: Ahmedabad, Gujarat
  • Language: English
  • Courts at Ahmedabad shall have jurisdiction for interim relief.

16. Amendments

We may update these Terms from time to time.
Continued use of the Platform after notification constitutes acceptance of revised Terms.

17. Contact & Grievance Redressal

Grievance Officer / Data Protection Officer
Entity: Medigence Health Private Limited


Address: 223, Fortune Business Hub, Science City Road, Ahmedabad

Email: medigencehealth25@gmail.com
Grievances will be addressed within 15 days as per applicable law.

17.1 Timeline

We will acknowledge your grievance within 48 hours and aim to resolve it within 30 days. 17.2 Escalation: If you are unsatisfied with the resolution, you have the right to approach the Data Protection Board of India (DPBI) as per the DPDP Act 2023.

Request a Demo